Acute Care Clinic (Walk-In Service)
We run GP/NP clinics Monday to Friday, with an Acute Care Clinic for those who are acutely unwell and need to be seen same day which operates 8.30am - 3pm, Monday to Friday. This walk-in service is for our enrolled patients only, and operates at standard appointment costs. No appointments are needed.
Acute Care services (sometimes known as Accident & Medical services) are for people who experience sudden illness, accidents, or injuries that do not appear to be life threatening but can’t wait until the next day.
We welcome unscheduled walk-ins for enrolled Kaipara Medical Patients only. Please note there may be a wait time depending on the number of people visiting at the same time and we will be operating on a triage basis, meaning more seriously ill patients will receive priority care.
If you have any further questions about the Acute Care Clinic, please feel free to call our reception team on 09 420 8400.
In case of an emergency, always call 111.
Routine planned appointments
For routine planned appointments we encourage patients to book their appointment in advance with their own GPs/NPs at a time that suits them. This can be done on MyIndici and/or by ringing the clinic and speaking to one of our receptionists.
All routine GP/NP visits are 15 minutes. Should a you require more time with the GP/NP you can request a double appointment of 30 minutes. These extended consultations will incur an additional charge.
Appointments for the following needs will involve seeing both the nurse and the GP. Our receptionists will make these appointments for you. Please call us on 09 420 8400.
- Drivers License – 30 minutes with the nurse and 15 minutes with the GP
- New Patients – 30 minutes with the nurse and 15 minutes with the GP
- Diabetes Review – 30 minutes with the nurse and 15 minutes with the GP
From time to time we do have a very unwell patient (emergency) and there is always a designated duty nurse and doctor available to provide advice and/or an assessment for these patients. However, the outcome maybe be that patient needs to be redirected to an accident and medical centre and/or hospital.
Book Online
We encourage our patients to use our online appointment booking service MyIndici where possible. By using the service you're able to see days and times each of our GPs/NPs are available.
Remember, if you need to see a doctor more urgently, please call our reception and arrange to see the Duty Doctor on that day.
Prescriptions
Prescriptions can be ordered by leaving a message on the nurse answerphone or with reception. Alternatively you can order online via MyIndici. Prescriptions will be available for collection within 48 hours (2 working days).
If needed more urgently please inform us, but please note that additional charges will apply.
On some occasions your GP will want to see you before issuing a repeat prescription and our receptionists or one of our nurses will help you make an appointment.
Diabetes
We are currently trialling a new system of review for our diabetic patients when they come in for their Annual Diabetes Review (no charge for this appointment with the nurse and the GP).
This review appointment will include a 30-minute appointment with the nurse followed by a 15 minute appointment with your GP.
Nurse Appointment
The nurse will do a thorough health check with you, they can support you with any questions you may have and can offer advice around diet and lifestyle measures. They can also provide you with information on other services that are available to support you.
GP Appointment
The GP will focus on your medication and will have a copy of your health check with the nurse if there are any areas of concern that need further review by the GP.
Minor Procedures
We provide a range of minor procedures, e.g. excisions of skin lesions as well as ingrown toenail surgery and contraceptive implants. Please talk to your GP who can advise you
LARC (Long Acting Reversible Contraception)
The service is aimed at improving access to long-acting reversible contraception, sometimes referred to as LARCs. These include copper coils, IUDs, Mirena and subdermal implants like Jadelle.
Dr Kathryn Elcock is the Kaipara Medical Centre's specialist provider of this LARC service.
Our Policies
General Nurse Clinics
In our nurses' clinic we offer a wide range of services including:
- Immunisations
- Flu vaccinations
- Liquid nitrogen treatments
- Ear syringing
- Cervical smears
- Change of dressings
- Checking blood pressure
Long Term Conditions - Nurse Led Clinic
On Tuesdays 8.30am-5.00pm, we offer a nurse clinic for the following long-term conditions:
- Diabetes checks
- Spirometry
- Asthma
- COPD
CarePlus
The Kaipara Medical Centre is involved in CarePlus - a primary health care initiative targeting people with high health need due to chronic conditions, acute medical or mental health needs, or terminal illness. Talk to your GP or Nurse about how CarePlus affects you and your treatment.
Test Results
Be sure to enquire with your GP or nurse about when your test results will be ready.
We will endeavour to notify you of any concerns arising from your test results, as quickly as possible.
For your convenience and ease of access, Labtests is located right next to the Centre and is open 7:30am to 3:30pm, Monday to Friday.
Awhi Ora
Awhi Ora workers provide support within the community. This can be for physical health or healthy lifestyle, emotional health & mental wellbeing, housing, and social engagement.
Your GP or nurse can refer you to this service if you would like some support. Please ask them to do a referral for you. The Awhi Ora support worker can see you at the medical centre and/or at another venue that suits you.
Visiting Clinical Staff
Our patients benefit greatly from regular visits from visiting specialists.
Paediatrics Specialist
Dr Tim Jelleyman and Dr Steven Heap, paediatric specialists, hold a clinic with us once a month. The Paediatric staff arrange these appointments for our patients.
Diabetes Dietitian
Our staff can refer you to see the dietitian. Please just ask if you think this is of benefit to you (no charge for this appointment).
Diabetes Clinical Nurse Specialist
Our staff can refer you to see the diabetes specialist. Please just ask if you think this is of benefit to you (no charge for this appointment).
Patient fees and outstanding debt policy
- Standard appointments are scheduled for 15-minute intervals, during which it is usually only possible to deal with one or two key problems. If you think you will need longer, please book a longer appointment (30 minutes) – please note, this may incur an extra fee
- Payment for all services must be made in full prior to seeing the GP, nurse, or healthcare provider. Any additional charges for procedures, materials, or special consultations incurred during the appointment must be paid at the conclusion of the appointment. A schedule of regular fees is available on our website and at reception
- Payment options include EFTPOS, Visa, Mastercard, cash, AP (automatic payment), or Stripe via the patient portal
- If you wish to pay using Internet Banking our account is: 06-0956-00700896-00, Please use your patient number or full name as a reference
- A scheduled phone consult will be charged at normal consult rates
- If the patient does not pay at the time of the consult, then a text message will be sent out that day as a reminder to make payment
- At any point, if the patient cannot pay in full, payment plan options can be discussed with reception (contact reception before your appointment to discuss options)
- Kaipara Medical Centre reserves the right to charge a full consult for missed appointments. For clarity, a missed appointment is one which is cancelled with less than 3 hours’ notice, a patient is more than 7 minutes late for the appointment, or the patient does not arrive at all (a ‘no show’/’did not attend’)
- Cancellation of appointments must be made 3 hours prior to appointment time. On the day cancellations may incur a fee. Exceptions may be made in emergencies or special circumstances – please refer to the Did Not Attend (DNA) / Late Arrival / Late Cancellation Policy
- Patients arriving more than seven minutes late may need to reschedule their appointment, as it may not be possible to accommodate them within the remaining time. The full consultation fee may still apply – please refer to the Did Not Attend (DNA) / Late Arrival / Late Cancellation Policy
- At the end of the month:
- Any accounts more than 10 days past due will be sent a follow up reminder via email or text to make payment
- Any account more than 40 days past due will incur a $10 non-refundable late fee (incl GST)
- Any account more than 90 days past due will be referred to Baycorp Debt Collection Agency for action and the patient may be unenrolled from the practice
- All debt recovery costs will be on-charged to the patient
- If an account is referred to a debt collection agency, only the necessary information (such as your name, contact details, and outstanding balance) will be shared. This information will be handled in accordance with privacy laws to protect your personal data.
Did Not Attend (DNA) / Late Arrival / Late Cancellation Policy
We understand that life can be unpredictable but attending your appointments or letting us know if you can’t make it is very important. Appointments are always in high demand, and missed or late appointments mean that other patients miss out on the care they need. If you can’t attend, please cancel as early as possible so we can offer the time to someone else.
To ensure fairness and smooth operation, we have a clear policy regarding missed appointments (Did Not Arrive or DNA), late cancellations, and lateness. Please take a moment to understand how it works.
What happens if you miss your appointment, or if you are late to your appointment?
Missed Appointments / Did Not Attend (DNA)
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If you miss an appointment without giving advance notice (3 hours), we will record this on your patient file
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After the first missed appointment, our team will contact you to explain our policy. A note will also be added to your file
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If you miss another appointment after being informed of the policy, you may be charged a fee.
Late Arrivals
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If you arrive up to 7 minutes late, reception will check with the doctor or nurse to see if they can still see you. If they agree, your appointment may be shorter to accommodate the delay. You may also choose to reschedule – this will be noted on your record
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If you are more than 7 minutes late, you may be advised that your appointment has been missed. In urgent situations, our clinical team will assess whether immediate care is necessary.
Fees may apply for:
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Missed appointments after you’ve been informed of this policy
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Repeated late arrivals that impact clinic operations.
Please note, these will be applied at our discretion, and exceptions may be made.
Fees may be charged for DNA / Late Arrival / Late Cancellation, at:
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$10 per child booked under 18 years
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50% of service fee for patients 18 years +
How you can help:
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Cancel early: If you know you can’t make it, let us know as soon as possible
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Arrive on time: This helps us provide timely care to all patients
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Stay informed: Contact us if you have questions about our appointment policy.
We appreciate your understanding and cooperation in helping us deliver the best possible care to everyone.
