(09) 420 8400 Kaipara Medical Centre, 53 – 65 Commercial Road, Helensville, 0875 In an emergency call 111

COVID-19 Update - Reducing Face-to- Face Contact

Apr
10
2020

Important Update – COVID-19 Pandemic Protocols

Government-imposed changes mean that as of Monday 23 March appointments will be done over the phone or via video consult. If you need to attend the clinic you will be advised of this by your doctor or nurse.

During this time of increased anxiety about Coronavirus, we can offer our patients different ways of receiving healthcare from us:

• We can now do follow up WINZ Certificate renewals and ACC off work certificates via a phone consult. The same fee will apply as if you had a face to face consult

• We can do phone consults for a range of other health needs. Again, our usual consultation fee applies.

• We are also working on doing Video consults and this will be available over the next 1-2 weeks. All you need is a device such as a computer or a smart phone, with connection to the internet. We send a link to you before the consultation.

• Repeat prescriptions and queries about results can be done via Manage My Health and/or ringing the clinic

• We are planning to have Manage My Health turned back on in the next 1-2 weeks so patients can book phone/video appointments themselves

Our business hours remain the same Monday – Friday, 8:30am–5:00pm (we are not doing a Wednesday evening clinic during lockdown).

We are continuing to do a Saturday urgent clinic 8:30am–12:00pm including Easter Weekend.

Please do not come to the Medical Centre unless you have been triaged over the phone by one of our doctors or nurses and they have given you an appointment time. This is to minimise the spread of the virus.

When you arrive at our carpark please phone us on 09 420 8400 and either a doctor or a nurse will come out and get you and bring you directly into their clinic room. 

 

 

Copyright Kaipara Medical Centre 2024. All rights reserved. Website Design & SEO by Illuminate By Design