Christmas closedown hours & afterhours

Please click here for our Christmas/New Year clinic hours for 2025/26. We will be operating with reduced hours during this time, however our team will still be here should you need us. We will still have bookable appointments with both our GPs and Nurse Practitioners during this period, as well as our Acute Care walk-in clinic.

Ka ora Telecare
Our Afterhours service, Ka Ora Telecare, is available to our patients from 5pm to 8:30am (evening and overnight) on weekdays, and 24 hours during weekends and public holidays. This service gives you the option of speaking with a doctor over the phone if you need a GP consultation. Appointments cost $30.50 for enrolled patients, and $20.00 for enrolled CSC patients.

To access this service, just call us on 09 420 8400 and you will speak directly to a Kaiāwhina or Nurse. The team will assess your health needs, and if needed, you can either have a telehealth appointment with a Clinician directly, or you may choose to schedule an appointment later in the evening.

Alternatively, if you are after an online appointment with a GP, please check below for our special Christmas offer with CareHQ.

In an emergency, please call 111. To find your nearest urgent care clinic, search on Healthpoint.

Repeat prescriptions

To ensure that you have enough of your usual medication over the holiday period, please check now that you have enough to last from 19 December 2025 to 11 January 2026.

If you will need a repeat prescription during this period, you must place your order by Tuesday, 16 December 2025. From 5 January 2026, normal ordering will resume, and you can request prescriptions as usual.

You can order prescriptions via MyIndici, or call us on 09 420 8400 – we’re happy to help.

Book to see a GP online over the Christmas break

If you are unwell over the summer break and need to see a doctor, you have the option of a virtual appointment with a doctor through CareHQ. CareHQ is available to patients year-round from 7am-10pm, 7 days a week including public holidays. 

From 25 December 2025, through to 2 January 2026, there will be a special offer. During this period, the cost of a standard 15-minute appointment will be:

• Children - Free 

• Youth (14-17 years) (CSC) - Free 

• Youth (14-17 years) (standard) - $25

• Adult (18+) (CSC) - $3

• Adult (18+) (standard) - $50.

These fees are subsidised over this period thanks to special funding from ProCare.

To see a doctor online, all you need is a computer or smart phone. Open your MyIndici patient portal online or smartphone app, click "Book Appointment" and scroll down until you see 'Other Telemedicine Consultation Services', and click on CareHQ. Select a GP 15 minute appointment, either CSC or non-CSC and ‘continue’. From here you will be asked to enter some standard details before confirming and making payment.

Please note, you will be required to enter your Community Services Card number for CSC appointments.

Once you book an appointment, you will receive email and text reminders, including a secure link which you click on just before your appointment to be connected to the doctor. If you need a prescription or tests, this can be arranged for you during your online appointment and then sent to the appropriate pharmacy or testing centre.

You will receive a text message or email 15-minutes prior to your appointment, with a video link to start the virtual appointment. If you have unreliable wi-fi, not enough data, or do not start your virtual appointment, your GP may call you for a phone consult instead.

Please note, virtual consults are suitable for most medical needs, sicknesses or injuries, from common colds, urine infections, migraines and repeat scripts for your pharmacy, through to acne and health counselling. As standard, if you have a medical emergency such as severe pain, collapse, or shortness of breath, please call 111 immediately.

Are you using the MyIndici patient portal?

If you haven’t already set up your MyIndici patient portal, now is a great time to do so! This will ensure you can take advantage of the above offering over the break if you need it, book future appointments with your regular GP, make payments for appointments and prescriptions, and check your lab results and vaccination records directly through your MyIndici patient portal.

You can register for a MyIndici account here. Once you have registered with MyIndici, you can log in to your patient portal here.

Want easy access? Download the app on your phone:

• Apple App Store 
• Google Play Store.